Open to opportunities

natalia bonader

@nataliabonader

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AI Training Specialist focused on evaluation, quality assurance, and multilingual customer support.

Zimbabwe

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What I'm looking for

I’m looking for a role where I can evaluate AI responses with meticulous quality standards, document accurately, and help improve customer-facing outcomes through process compliance and multilingual communication.

I’m an AI Training Specialist with a strong background in international customer experience across luxury hospitality environments in Argentina, Qatar, UAE and Türkiye. I bring a careful, quality-driven approach to evaluating information and ensuring accurate, reliable outcomes.

In my work, I prioritize high-volume requests, document complex cases with precision, and follow strict procedures to protect consistency and quality standards. I coordinate cross-functional cases, support VIP needs with exact information management, and maintain confidentiality while keeping responses accurate and on-brand.

I also strengthen operations through multilingual communication in English and Spanish, supported by tools like Google Workspace. My core focus is transferable to AI training: analytical thinking, data accuracy, research, critical thinking, and process compliance.

Experience

Work history, roles, and key accomplishments

Service Expert

The Ritz-Carlton Dubai

Delivered customer experiences aligned with Luxury Quality Assurance (LQA) standards. Monitored VIP requests for consistency and accuracy and supported reservations and customer information management.

Luxury Quality Assurance (LQA)Quality Assurance Documentation Customer Support Reservations Management Attention To Detail Confidentiality

Senior Guest Services Agent

Jumeirah Marsa Al Arab

Managed high-volume guest communications across phone, email, chat, and internal systems while maintaining accuracy and response quality. Evaluated, prioritized, and documented complex requests and coordinated with multiple departments to resolve time-sensitive issues.

Customer Support High Volume Communication Documentation Quality Assurance Attention To Detail Analytical Thinking Process Compliance Confidentiality

Front Desk Receptionist

Marilian Hotel

Managed reservations, telecommunications, and front desk operations, providing administrative support with accurate guest records. Processed payments and handled customer inquiries.

Front Desk Operations Reservations Management Maintaining Accurate Guest Records Documentation Attention To Detail

Senior Ambassador

St. Regis Marsa Arabia

Built strong customer relationships and managed financial transactions accurately. Supported administrative operations and interdepartmental communication.

Customer Relationship Management Financial Transactions Accuracy Administrative Support Documentation

F&B Captain

The Chedi Katara

Led front-line operations and coordinated team activities while maintaining accurate transaction records. Supported operational planning and resolved customer issues professionally.

Operational Leadership Team Coordination Transaction recording Documentation Attention To Detail