Muriel Santana

As Senior Regulatory Compliance Manager, I provide expert advice on compliance issues, maintain relationships with regulatory bodies, and oversee the Malaysia AML/CTF/Compliance program. I ensure adherence to regulatory guidelines and advocate for a compliance culture within the organization.

In my role as KYC Manager, I established the Compliance Ops Hub in Kuala Lumpur, led the hiring of a KYC & AML team, and ensured compliance with established guidelines. I oversaw daily operations, conducted performance evaluations, and acted as the escalation point for KYC-related issues.

As a Compliance Officer, I reviewed daily transaction monitoring, prepared reports, and assisted with audits. I ensured compliance with regulatory requirements and provided advisory support to internal stakeholders regarding compliance matters.

In my role as Compliance Specialist, I ensured adherence to Customer Identification Program (CIP) requirements, performed KYC screenings, and investigated ownership for risk management. I was responsible for reviewing and approving CIP documentation.

As Assistant Manager, I monitored private banking client transactions for suspicious activity, conducted investigations, and reported findings. I performed enhanced due diligence and trained team members on compliance processes.

In my role as Assistant Director, I managed licensing processes, negotiated with licensees, and prepared documentation for review by senior management. I ensured compliance with licensing regulations and facilitated communication with stakeholders.

As Senior Global Operation Officer, I executed trade validations and reconciliations, ensuring compliance with global procedures. I monitored electronic matching systems and prepared management reports on trade volumes.

In my role as Global Support Executive, I affirmed trades, handled queries, and resolved discrepancies in trade bookings. I worked closely with traders and back office teams to minimize operational risk.

Major in Accounting and Finance, focusing on the principles of accounting, financial management, and the regulatory environment of financial institutions.

Major in Accounting, covering fundamental accounting principles, financial reporting, and management accounting practices.