At Fiserv, I lead observability as credit card processing platforms move from mainframe to distributed systems. I set monitoring standards across engineering and product teams, and set up monitoring for Vertex AI RAG applications using Google Cloud Monitoring and Logging.
At Deloitte, I led Exelon’s ServiceNow service catalog automation and introduced a hub-and-spoke governance model. Across financial services, healthcare, insurance, and utilities, I’ve worked on platform standardization, reliability, disaster recovery, and compliance, and I coach engineers and team leads.

