At Bicom Systems, I deployed, configured, and troubleshot customer UCaaS/PBX systems from initial setup through live operation, including SMTP, DNS records, and SIP trunk provisioning.
I diagnosed VoIP call-quality and connectivity issues across SIP, RTP, and Asterisk-based PBX platforms. I also deployed and administered SERVERware, hosting PBXware VPS instances and other workloads in mirrored and geo-redundant High-Availability setups.
I planned server network configurations, validated hardware, and administered MySQL and ClickHouse databases supporting platform operations. My infrastructure work also included Linux systems, ZFS, RAID, and server hardware management.
I independently planned and delivered technical training sessions for clients and partners across multiple regions, and periodically trained and onboarded new hires internally.
