Mpho Dlamini

Host and moderate interactive multiplayer environments, supporting engagement, communication and collaboration across distributed participants. Maintain inclusive online communities across high-traffic Discord channels under structured compliance and safety requirements.

Ran live product demonstrations and customer activations while working toward campaign targets and coordinating on-site logistics. Approached customers, explained product benefits, answered questions and built positive relationships in high-volume environments.

Handled customer orders, payments and service requests in a fast-paced environment while maintaining quality standards and teamwork.

Advised customers on financial products through direct marketing and processed sensitive customer data accurately and securely.

Operated POS systems, managed stock takes, orders and deliveries, and provided consistent customer service.

Pursuing a Diploma in ICT in Software Development with an expected completion in December 2026.

Completed training in NLP and Computer Vision, covering sentiment analysis, chatbot design, and computer vision fundamentals.

Completed training on intelligent systems and predictive modelling.

Completed training on GPU programming fundamentals with CUDA.

Completed training on Azure OpenAI and Semantic Kernel for generative AI solution development.

Completed training on data curation and literacy for AI workflows.

Completed a Certificate in Computer Programming in October 2025.

Completed full-stack development training with 32 credits.

Completed National Senior Certificate with a Bachelor's Pass in December 2023.

Completed courses in programming foundations, retail sales, and WordPress with Docker.

Completed a 5-day game development boot camp.