Michela Abrahams

Led quality assurance processes aligned with QSHE and ISO 9001:2015, creating reports for management and improving compliance through internal audits. Achieved a high first-time query resolution rate by implementing CAPA processes and optimizing team workflows, while also overseeing the overtime budget for quality operations.

Compiled and submitted detailed weekly and monthly reports on quality metrics and inventory for Provincial and National Health Departments. Contributed to capacity planning by providing data-driven insights for stock management and resource allocation, while also conducting internal audits and logging CAPAs for continuous improvement.

Dispensed medications, managed inventory, and resolved customer queries across multiple pharmacies including Clicks, Dischem, and Lakeside Pharmacy, contributing to high service quality. Ensured stock control and compliance with GPP standards, reducing discrepancies and improving efficiency in inventory management.

Managed inbound and outbound call operations for chronic medication authorizations, effectively handling patient and healthcare provider queries in a high-volume environment. Conducted medication quality checks, ensuring compliance with organizational policies and enhancing the accuracy of patient profile validations.

Managed medication dispensing and stock control, maintaining high standards in medication tracking and compliance with health regulations. Ensured accurate inventory and adherence to regulatory requirements.

Completed the Pharmacist Assistant (Post Basic) program, gaining foundational knowledge and practical skills essential for assisting pharmacists. This training prepared me for roles involving medication dispensing, stock control, and patient interaction within a pharmacy setting.