I am looking for a job that I can improve everyday in, and ultimately grow within the company..
MBLooking for a job
Michael Backus
@michaelbackus
A service-focused leader with an obsession for delighting customers and providing solutions.
United StatesWhat I'm looking for
Highly collaborative to ensure business goals are incorporated into the customer service framework, while also implementing and executing repeatable processes to drive customer retention while maintaining scalability. Adept at training and managing technical service teams that deliver effective solutions.
Experience
SUCurrent
Team Leader
SupportNinja
Feb 2022 - Present (2 years 3 months)
As a Team Lead I am responsible for ensuring a customer service team meets all their metrics, provide coaching and training to the team, and drive customer retention.
SUCustomer Service Representative
SupportNinja
Nov 2021 - Feb 2022 (3 months)
As a customer service representative, I helped customers with complaints and questions, gave customers information about products and services, took orders, and processed returns.
Tech stack
Learn about the tools and technologies that Michael likes to use.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Social media
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