I am looking for a job that I can improve everyday in, and ultimately grow within the company..
MBLooking for a job
Michael Backus
@michaelbackus
A service-focused leader with an obsession for delighting customers and providing solutions.
United StatesWhat I'm looking for
Dedicated and results-driven customer service professional with over 3 years of experience in remote customer support and team leadership. Proven ability to resolve complex customer inquiries, mentor team members, and improve operational efficiency. Seeking a long-term role with opportunities for growth and advancement within a forward-thinking organization.
Experience
Work history, roles, and key accomplishments
SUCurrent
Team Leader
SupportNinja
Feb 2022 - Present (3 years 5 months)
As a Team Lead I am responsible for ensuring a customer service team meets all their metrics, provide coaching and training to the team, and drive customer retention.
SUCustomer Service Representative
SupportNinja
Nov 2021 - Feb 2022 (3 months)
As a customer service representative, I helped customers with complaints and questions, gave customers information about products and services, took orders, and processed returns.
Education
Degrees, certifications, and relevant coursework
Michael hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Social media
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