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MB@michaelbackus
A service-focused leader with an obsession for delighting customers and providing solutions.
United StatesI am looking for a job that I can improve everyday in, and ultimately grow within the company..
Dedicated and results-driven customer service professional with over 3 years of experience in remote customer support and team leadership. Proven ability to resolve complex customer inquiries, mentor team members, and improve operational efficiency. Seeking a long-term role with opportunities for growth and advancement within a forward-thinking organization.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
SUSupportNinja
Feb 2022 - Present (3 years 9 months)
As a Team Lead I am responsible for ensuring a customer service team meets all their metrics, provide coaching and training to the team, and drive customer retention.
SUSupportNinja
Nov 2021 - Feb 2022 (3 months)
As a customer service representative, I helped customers with complaints and questions, gave customers information about products and services, took orders, and processed returns.
Degrees, certifications, and relevant coursework
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Software and tools used professionally
United StatesYou can contact Michael and 90k+ other talented remote workers on Himalayas.
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