At Indium, I perform end-to-end UAT and operational validation for Uber's Customer Obsession team on AI-driven customer support systems. I investigate and categorize complex inquiries across rider, driver, eater, and courier personas, working with Product, Engineering, and CX to troubleshoot issues and improve support automation accuracy.
At Accenture, I executed 400+ test scenarios and operational reviews across enterprise web applications. I used SQL to validate backend records against frontend behavior, and my review of requirements and customer use cases helped reduce mid-sprint defects by about 20%.
