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Merna Maged

@mernamaged

Client relations professional at Marakez who guided clients from contract signing through property handover and post-delivery support.

Saudi Arabia

Message

At Marakez, Fawaz Al Hokair Group, I guided clients through the journey from contract signing to unit handover and post-delivery support as Client Relations Supervisor.

I tracked client complaints and inquiries through resolution, and collaborated with relevant departments to develop Property Handover procedures.

Previously at Marakez, I handled clients’ technical, operational, and financial inquiries and coordinated inspections and documentation for property handovers.

At Emaar Misr for Development S.A.E, I coordinated construction progress updates and supported client modifications and handover concerns. Earlier, as a Junior Architect at Human Nature LLC, I participated in design proposals and transformed 2D designs into 3D visualizations.

Experience

Work history, roles, and key accomplishments

Client Relations Supervisor

Marakez, Fawaz Al Hokair Group

Dec 2021 - Nov 2023 (1 year 11 months)

Led the Client Relations team from contract signing to unit handover and post-delivery support. Provided guidance, training, and mentorship to team members and developed policies and procedures for client correspondences.

Customer Relationship Management Team Leadership Customer Service Process Improvement Communication Skills

Senior Client Relations & Handover Specialist

Marakez, Fawaz Al Hokair Group

Dec 2019 - Dec 2021 (2 years)

Handled clients' technical, operational, and financial inquiries and complaints, ensuring prompt resolutions. Coordinated with finance to manage accounts receivables and facilitated property handovers.

Client Relations Financial Coordination Property Handovers Communication Skills Process Improvement

Technical & Operational Customer Care Executive

Emaar Misr for Development S.A.E

Jul 2016 - Dec 2019 (3 years 5 months)

Prepared Exception Forms for handling client cases and coordinated with construction sites for progress updates. Supported clients with modifications and finishing materials, and collaborated with Community Management to maintain a trouble-free environment.

Customer Service Coordination Problem Solving Communication Skills

Junior Architect

Human Nature LLC

Oct 2015 - Jul 2016 (9 months)

Participated in preliminary design by proposing design options and applied alterations based on client meetings. Transformed 2D designs into 3D using architectural software and conducted site inspections.

Autocad 3D Modeling Design Site Inspections Client Communication