At Microsoft, I analyzed 70 incident records through an AI-assisted workflow, evaluating root-cause investigations, customer impact, and corrective actions. I also automated quality checks to flag incomplete incident documentation.
I built KQL reports assessing ownership metadata across 30 CI/CD stages and identifying missing assignments and data-completeness gaps. I expanded historical incident reporting with configurable date-range filtering.
Earlier at Microsoft, I developed AI-assisted browser testing with Python, Playwright, and OpenAI. I also worked on Microsoft Teams performance and deep-link testing, including a feature flag that improved load time by 47%.
