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Medha Chaudhuri

@medhachaudhuri

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Senior IT Service Management consultant improving incident performance and stakeholder delivery.

India

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What I'm looking for

I’m looking for a role where I can own incident and SLA outcomes, coordinate business and IT stakeholders, and drive practical process improvements—partnering across platforms to deliver reliable releases and measurable service quality.

I’m a Senior Consultant with 9 years of experience in IT Service Management, Business Coordination, and QA Testing. I manage major incidents (P1/P2), drive SLA compliance, and lead process improvements that reduce resolution time and incident occurrence, while acting as a clear bridge between business and IT stakeholders.

At Capgemini, I’ve managed 10+ major incidents monthly for Burberry while maintaining SLA compliance above 95% and producing monthly management reports. I also coordinated cross-functional OMS and SAP workstreams, built a knowledge base adopted by 18 team members (cutting troubleshooting time by roughly 30%), and earned the client “XtraMile” award for outstanding contribution.

Experience

Work history, roles, and key accomplishments

Current

Senior Consultant

Current

Capgemini

Aug 2021 - Present (4 years 11 months)

Managed 10+ major incidents (P1/P2) monthly for Burberry while maintaining SLA compliance above 95%. Served as liaison between business and IT stakeholders, led process improvement initiatives, and supported cross-functional delivery across OMS (Sterling) and SAP workstreams.

SLA Escalation Management Stakeholder Management Process Improvement Knowledge Management OMS SAP Project Coordination Cross functional Coordination

Senior QA Analyst

Pursuit Software

Feb 2021 - Jul 2021 (5 months)

Designed and executed test strategies for the Toyo ta UK website and coordinated QA activities across cross-functional teams. Partnered with developers and business teams to triage and resolve defects to improve release quality and turnaround time.

Test Strategy QA Testing Defect Triage Release Quality

QA Analyst

AR Stockbrokers Ltd

Nov 2018 - Jan 2021 (2 years 2 months)

Led functional and regression testing across 10 releases, reducing post-release defects. Coordinated defect tracking and resolution with development teams to improve average defect closure time.

Functional Testing Regression Testing Defect Closure

Test Engineer

NB Securities Pvt Ltd

May 2017 - Oct 2018 (1 year 5 months)

Executed end-to-end functional testing for a trading application and supported requirement validation with stakeholder teams. Ensured 100% test coverage against documented business requirements.

End To End Testing Functional Testing Test Coverage Trading Application Testing