Mary Dimple Pichay

Led training operations and learning initiatives, ensuring effective onboarding, workforce development, and performance improvement. Designed and implemented training programs aligned with business and client requirements, monitored training effectiveness through KPI analysis, and coordinated with cross-functional stakeholders.

Delivered onboarding and professional development programmes, designing training materials and facilitating learning sessions to support employee performance and business objectives. Analysed training effectiveness through performance data, reporting, and feedback mechanisms, identifying skills gaps and implementing targeted development initiatives.

Managed accounts receivable and payable processes, including invoice review, processing, reconciliation, and collection activities. Prepared financial reports, monitored outstanding accounts, and resolved billing issues to ensure timely payments and compliance with quality standards.

Provided financial planning support by assisting clients with goal setting, budgeting, estate planning, tax-related matters, and personal financial management. Monitored client progress, reviewed financial plans, and recommended adjustments to help achieve long-term financial objectives.

Managed financial administration, payroll processing, and expense control, ensuring accurate budgeting, reporting, and timely payments. Administered petty cash, employee allowances, benefits, loans, incentives, and statutory contributions while overseeing accounts related to travel, utilities, rentals, office operations, and maintenance.

Bachelor of Science in Business Administration with a major in Banking and Finance, completed in 2018.