At Technovation AI Ventures Accelerator (AIVA), I deployed Python and LangChain prompt chains and RAG components to optimize internal knowledge workflows. I also used user data patterns to inform features that reduced API token over-allocation by 20%.
As a Virtual Assistant & Consumer Service Specialist, I automated email-sorting routines with scripts, reducing human task hours by 30%, and handled consumer disputes while keeping engineering teams informed of production issues. I also designed an autonomous support agent pipeline with human review before CRM distribution.

