Marta Montero Garcia

QA for bank mobile apps, ensuring testing and validation before deployment. Promoted 'shift left' approach, addressing defects swiftly. Conducted automated and manual tests, and managed defects. Implemented requirements traceability, ensuring audit readiness and timely delivery. Reviewed BDDs, manual test cases, uncovering gaps and aligning business and test requirements. Applied Agile and Scrum.

Excelled in customer service delivery, elevating branch status from Bronze to Silver through outstanding service.
Supervised and mentored Banking Consultants and Advisors, promoting best practices and earning recognition for leadership and efficient time management.
Managed high-net-worth client portfolios, consistently liaising to strengthen bank relations.

Gathered technical requirements, identifying design gaps for GCP deployment. Drove project delivery across teams, developed user stories, acceptance criteria, and led Scrum and Agile practices. Resolved technical blockers, liaised with stakeholders to ensure deadline adherence. Contributed to the Business Analyst community, coordinated training, and developed the induction guide.

Led and mentored the team, while onboarding and training new joiners.
Streamlined inventory processes and shop floor stock management.
Boosted sales via strategic point-of-sale displays, targeted marketing campaigns, and active engagement in promotions.

Managed reservations, streamlined billing processes, and facilitated staff training.
Boosted hotel revenue by optimizing rates and promotions, while reducing costs via strategic supplier partnerships.
Elevated online ratings on Booking.com and TripAdvisor.

Developed a supplier database and identified billing discrepancies through audits.
Actively supported the finance team in handling claims, ensuring readiness for legal proceedings.

Advised on banking products to customer needs; managed transactions, ensured cash and ATM balances, while maintaining strict operational and security standards.