Marren Juma

Acted as primary point of contact for patients on complex therapies, explaining treatment plans and following up on adherence. Managed caseloads of TB and HAART patients as a designated Champion, resolving barriers and maintaining precise records.

Managed day-to-day client relationships at branch level, ensuring timely service and clear follow-up. Counseled clients on treatment plans, maintained inventory and client records, and led compliance checks.

Served as first point of contact for patients, reviewing prescriptions and explaining treatment to safeguard adherence. Provided ongoing counseling and maintained accurate inventory and patient documentation.

Guided patients through treatment plans with clear counseling to improve understanding and follow-through. Monitored ongoing therapies, maintained detailed client profiles, and upheld safety and compliance procedures.

Provided one-on-one guidance to patients managing chronic conditions, supporting long-term compliance. Tracked patient responses to treatment and maintained comprehensive patient records.

Reviewed prescriptions and communicated directly with patients to ensure correct treatment understanding. Handled inquiries promptly and upheld strict Ministry of Health cleanliness and safety standards.

Delivered compassionate, attentive service that built patient trust and satisfaction. Collaborated with the healthcare team to keep medication management on track and supported rollout of new policies.

Delivered exceptional customer care alongside drug dispensing and patient counseling. Communicated dosage, side effects, and storage guidance clearly and managed inventory to support efficiency.

Completed customer service training in May 2020.

Completed a Diploma in Pharmacy from Kenya Medical Training College, Nairobi, from 2014 to 2017.

Completed a Certificate in Computer Applications from January to April 2013.