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Mariela Rodriguez

@marielarodriguez

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Remote Patient Monitoring Specialist at VERO HEALTH, catching abnormal patient readings and escalating critical alerts.

Honduras

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At VERO HEALTH, I monitor U.S. patients’ readings and device data on weekend shifts, catching abnormal values early. I follow escalation protocols by calling patients, asking about symptoms, and notifying the care team.

I document alerts, calls, and follow-ups in the EMR under HIPAA. This helps keep the clinical team informed between visits.

At ELEOS VIRTUAL HEALTHCARE SOLUTIONS, I worked on Desert Radiology’s referral team. I handled referrals from start to finish, including eligibility checks and prior authorizations for imaging and medications.

My medical training at NATIONAL AUTONOMOUS UNIVERSITY OF HONDURAS IN THE SULA VALLEY includes primary care with patients of different ages, emergency care, and vaccination days during my internship at INTEGRAL HEALTH CENTER · JOCÓN, YORO.

Experience

Work history, roles, and key accomplishments

Current

Remote Patient Monitoring Specialist

Current

Vero Health

Jan 2022 - Present (4 years 9 months)

Monitored RPM readings and device data for U.S. patients on weekend shifts, catching abnormal values early. Handled urgent alerts by escalation protocol, called patients, and documented all interactions in the EMR under HIPAA.

rpm Critical Alerts EMR HIPAA Patient Monitoring Escalation Management

Appointment Setter – Gastroenterology

OClinicals

Mar 2026 - Sep 2026 (6 months)

Booked and confirmed colonoscopies and GI consults via inbound and outbound calls. Managed recall lists, sent reminders, and handled reschedules and cancellations in gGastro.

Appointment Scheduling GGastro Inbound Calls Outbound Calls Patient Communication

Patient Advocacy Representative

Dearest Care

Oct 2025 - Aug 2026 (10 months)

Assisted Medicare members by phone, text, and email, adhering to approved scripts. Scheduled appointments, identified billing issues, and directed members to appropriate services.

Medicare Patient Advocacy Appointment Scheduling Billing Communication Skills

Virtual Health Assistant

Eleos Virtual Healthcare Solutions

Mar 2022 - Mar 2026 (4 years)

Managed referrals for Desert Radiology, including insurance checks and prior authorizations for imaging and medications. Used eClinicalWorks, athenahealth, NextGen, and Fuji to process referrals and prepare charts.

Referral Management Prior Authorizations Insurance Verification eClinicalWorks AthenaHealth NextGen Fuji

Customer Service Associate

Zero Variance

Jan 2021 - Jan 2022 (1 year)

Handled customer complaints by phone with professionalism. Processed orders and payments while meeting performance targets.

Customer Service Order Processing Payment Processing Communication Skills

Medical Intern

Integral Health Center

Jan 2020 - Jan 2021 (1 year)

Provided primary care to diverse patient populations, including well-child visits and Pap smears. Managed TB, vector-borne disease, and STI cases, and assisted with emergencies, sutures, wound care, and vaccination days.