At Si2 Tech, I manage and resolve P1/P2/P3 incidents within SLA. I analyze incident impact and priority, then coordinate with L2/L3 teams to support resolution.
I monitor incident queues, follow up on aging and on-hold incidents, and coordinate bridge calls with stakeholder updates. I also track pending actions to ensure timely incident closure.
I maintain accurate incident records in ServiceNow and support RCA/PIR and recurring incident analysis. Previously, as Incident Manager at Atos Globalit serviceand solution, I handled the same incident management responsibilities.
