Looking for a job

Mahmoud Yasine Mohamed ElAmien

@mahmoudyasinemohamed

Message

I deliver high-volume telehealth triage, patient support, referral coordination, and accurate clinical documentation.

United Arab Emirates

Message

What I'm looking for

I'm looking for a telehealth or patient-support nursing role where I can combine clinical triage, empathetic Arabic-English communication, case ownership, referral coordination, and accurate documentation.

At Health at Hand Clinic, I handle 50–70 patient interactions daily across calls, email, and chat, maintaining over 95% documentation accuracy and response times under 30 seconds for calls.

I resolve patient inquiries, coordinate referrals, verify identities and insurance, and escalate complex cases while helping reduce onboarding wait times. I also contributed voice recordings to improve a healthcare AI voice model.

Previously, I provided ICU care for 6–10 patients per shift at Dar El Fouad Hospital, including ventilator support, family education, infection control, and accurate EMR documentation. I communicate clearly with patients in Arabic and English.

Experience

Work history, roles, and key accomplishments

Current

Registered Nurse (Telehealth & Outpatient)

Current

Health at Hand Clinic

Jan 2024 - Present (2 years 8 months)

Handled 50-70 daily patient interactions via calls, emails, and chat with over 95% documentation accuracy. Resolved inquiries, processed referrals, and contributed voice recordings to enhance a healthcare AI voice model.

Telehealth triage Patient Education Inbound Outbound Calls Documentation EMR CRM Arabic English Microsoft Office Google Workspace

Resident Nurse, ICU

Dar El Fouad Hospital

Jan 2019 - Dec 2023 (4 years 11 months)

Delivered critical care for 6-10 patients per shift, including ventilator support. Coordinated with physicians and educated families on care plans while ensuring infection control and accurate EMR documentation.

ICU Critical Care Ventilation Support Patient Education Infection Control EMR