Mahendra Patil
@mahendrapatil
I support enterprise UiPath automations, reducing downtime through proactive production issue resolution.
IndiaWhat I'm looking for
At First Abu Dhabi Bank, I provide L2 support for more than 100 business-critical UiPath automation processes, keeping operations reliable and minimizing business disruption.
I've reduced average incident resolution time by 50% through log analysis, root cause analysis, and data analysis. I also develop daily bot performance reports that have reduced critical bot errors by 75% while improving system stability.
Previously at Neeyamo, I supported more than 40 UiPath automation deployments by configuring servers, virtual machines, runtime applications, and browser extensions. I documented over 50 troubleshooting procedures and technical resolutions to help teams resolve incidents faster.
I work closely with L1 support, business stakeholders, and L3 development teams to manage incidents, coordinate enhancements, and maintain SLA-driven automation operations.
Experience
Work history, roles, and key accomplishments
Provide L2 production support for 100+ UiPath automation processes, reducing incident resolution time by 50% and achieving 95% SLA compliance. Develop bot performance reports and coordinate with L3 team for defect resolution.
L2 Support Engineer
Neeyamo
Aug 2020 - Sep 2022 (2 years 1 month)
Configured servers and VMs for 40+ UiPath deployments, monitored bot performance, and resolved infrastructure issues. Documented 50+ troubleshooting procedures to improve incident resolution.
Education
Degrees, certifications, and relevant coursework
JSPM Rajarshi Shahu College of Engineering
Bachelor of Engineering, Mechanical Engineering
2016 - 2019
Grade: CGPA: 9.39
Bachelor of Engineering in Mechanical Engineering with a CGPA of 9.39.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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