Looking for a job

mahadev kalshetty

@mahadevkalshetty

Message

I investigate security alerts and incidents across enterprise SOC and network operations environments.

India

Message

What I'm looking for

I'm looking to continue contributing to security operations through SIEM monitoring, incident investigation, threat detection, endpoint monitoring, and network incident response in enterprise environments.

At Mphasis, I monitor and investigate security alerts in a 24x7 SOC, using Microsoft Sentinel for event correlation and log analysis.

I investigate phishing, malicious IP activity, and abnormal network behavior; perform alert triage and IOC analysis; and support incident response through ServiceNow. I monitor endpoint alerts with SentinelOne and CrowdStrike and create SOPs and operational documentation.

I also support enterprise network operations, troubleshooting routers, switches, VLANs, VPNs, and firewall issues across APAC, Europe, and America.

Experience

Work history, roles, and key accomplishments

SOC Analyst L1

Mphasis Ltd

May 2022 - Jun 2026 (4 years 1 month)

Monitored and investigated security alerts in a 24x7 SOC environment using SIEM platforms. Performed security event correlation and log analysis using Microsoft Sentinel, investigated phishing incidents, and supported incident response.

Customer Support Associate

Concentrix Services India Private Limited

Jun 2021 - Jan 2022 (7 months)

Supported customer operations and service delivery activities while maintaining SLA compliance. Handled customer issue resolution and communication processes.

Customer Support SLA Compliance Issue Resolution Communication Skills Service Delivery Documentation

Technical Support Executive

M/S. Megsun Solutions

Jul 2018 - Apr 2019 (9 months)

Provided technical support and troubleshooting for customer and system-related issues. Assisted with incident resolution and service request management.

Technical Support Troubleshooting Incident resolution Service Request Management Documentation