Fernanda Petrova

Currently managing CRM processes, achieving a 100% retention rate for clients. Supporting the sales team in campaigns and quotes, contributing to a 303% growth in sales. Providing pre- and post-sales support to enhance customer satisfaction and coordinating import/export processes for compliance.

Provided support to the sales team, managed CRM processes, assisted external sales representatives with quotes, and offered pre- and post-sales customer support. Monitored import/export processes to ensure operational efficiency.

Managed the sales team's client portfolio and registered new clients. Conducted market analysis to monitor clients and increase sales flow while providing strategic support for the sales team.

Analyzed international markets and rate trends, developed freight quotes, negotiated rates with shipping lines, and managed pricing strategies to support the commercial team.

Supported pricing analysts by analyzing international markets and rate trends, and was responsible for reports and tariff spreadsheets.

Enrolled in a Postgraduate Degree in Marketing and Digital Media, aimed at enhancing expertise in digital marketing strategies, brand engagement, and performance metrics analysis.

Pursued a Bachelor's Degree in International Relations, focusing on global political dynamics, international trade, and diplomatic relations. Developed skills in market analysis and strategic communication.

Completed an English Course, achieving a Cambridge Certificate Diploma - FCE, Level B2, which enhanced proficiency in English language skills for professional and academic purposes.