Lungile Maqalika

As a Quality Analyst, I train AI to read, write, and summarize knowledge while ensuring quality standards of tasks meet client expectations. I conduct comprehensive QA checks and evaluate AI based on set criteria.

In this role, I plan lessons and facilitate training for AI, focusing on reading, writing, and summarizing knowledge. I evaluate AI performance and ensure effective time management and organization.

As an Online English Teacher, I facilitate class activities, assess learning, and prepare lessons to enhance students' reading and writing skills while encouraging classroom participation.

I taught English grammar, reading, and writing to students while preparing them for EIKEN exams. I also managed a homeroom and conducted Saturday English classes.

As an Assistant Language Teacher, I delivered lessons in English grammar and conversation to elementary school students, promoting cultural understanding and international awareness.

I facilitated one-on-one English conversation lessons, focusing on improving students' conversational skills and providing personalized feedback.

I planned and delivered additional lessons to undergraduate students, specializing in financial management and marketing for tourism.

I handled office administration tasks, student enrollment, and event planning, ensuring smooth operations within the department.

Achieved a Level 5 TEFL Certificate, equipping me with the skills to teach English as a foreign language effectively.

Completed a Master's degree in Management Sciences, focusing on advanced management principles and practices. Developed skills in leadership, strategic planning, and organizational behavior.

Earned a BTech degree in Hospitality & Tourism, gaining knowledge in hospitality management, tourism development, and customer service.

Completed a National Diploma in Tourism Management, focusing on tourism operations, marketing, and management practices.