Open to opportunities

Liz Espejo M

@lizespejom

Message

PeopleX consultant and performance coach specializing in attrition risk mitigation.

Colombia

Message

What I'm looking for

I seek roles focused on reducing attrition and improving employee performance through coaching, L&D, and people-centric operations in collaborative, growth-oriented teams.

I am a PeopleX consultant and performance coach with experience reducing attrition and improving team performance across Latin America. At BairesDev I identify attrition triggers, administer JIRA and Confluence, and collaborate remotely to drive measurable revenue impact.

Previously, as a Performance Coach at Scotiabank, I coached advisors and leaders in the Canadian customer service region to improve soft skills and operational metrics, delivering targeted training and personalized coaching.

My background includes multiple customer service roles where I supported technical and client-facing operations, acting as a bridge between engineers and users and developing strong conflict-management and communication abilities.

I bring attention to detail, a commitment to neurodiversity-friendly practices, and a blend of technical administration and interpersonal coaching to foster sustained engagement and team development.

Experience

Work history, roles, and key accomplishments

Current

PeopleX Consultant

Current

BairesDev

Jan 2022 - Present (4 years)

Identified attrition triggers for AI professionals and implemented mitigation actions that lowered attrition ratios and contributed to revenue growth; administered projects using JIRA and Confluence and collaborated with Latam teams remotely.

Performance Coaching Jira Confluence Remote Collaboration Employee Engagement Talent Retention

Performance Coach

Scotiabank

Sep 2018 - Jul 2021 (2 years 10 months)

Coached advisors and leaders in the Canadian customer service region to improve soft skills and operational metrics, delivering personalized coaching and leader training that improved team performance.

Performance Coaching Leadership Development Training Delivery Soft Skills

Customer Service Ambassador

Scotiabank

Mar 2017 - Aug 2018 (1 year 5 months)

Provided customer service support and contributed to operational objectives across banking customer interactions, supporting service delivery and escalation processes.

Customer Service Client Communication Escalation Management CRM Problem Solving Service Delivery

Customer Service Representative

Teleperformance

Oct 2013 - Dec 2014 (1 year 2 months)

Delivered technical and customer support for clients, translating between users and engineers to resolve issues and maintain service standards.

Technical Support Customer Service Troubleshooting Client Communication Ticketing Systems

Customer Service Representative

Sutherland

Mar 2013 - Sep 2013 (6 months)

Handled inbound customer inquiries and provided support for telecom services, meeting service level targets and resolving customer issues efficiently.

Customer Support Call Center Operations Telecom SLA Management Communication