Liliana Baptista
@lilianabaptista
Registered Nurse and case manager delivering coordinated patient-centered care and improved outcomes.
What I'm looking for
I am a Registered Nurse and experienced case manager with a BSN, licensed in Florida and New York, who delivers comprehensive care planning, coordination, and patient education to improve outcomes and support in-home needs.
My background spans acute med/surg nursing, case management, and healthcare operations leadership including regional clinic oversight and office management; I bring strong EMR proficiency, bilingual communication in English, Portuguese, and Spanish, and a focus on quality, compliance, and patient advocacy.
Experience
Work history, roles, and key accomplishments
Nurse Case Manager
Elevance Health
Jan 2024 - Present (1 year 8 months)
Deliver comprehensive case management services including assessment, care planning, coordination, and evaluation to improve patient outcomes and support in-home care; participate in quality initiatives and on-call coverage.
Nurse Extern
Broward Health
Jun 2023 - Nov 2023 (5 months)
Assisted patients with daily living activities, monitored vital signs and specimens, and maintained accurate EMR documentation to support nursing staff and promote patient safety.
Office Manager
Sage Dental
Nov 2018 - Jan 2022 (3 years 2 months)
Managed daily operations including scheduling, billing, and front-office coordination; trained staff on Dentrix and maintained financial tracking to ensure efficient clinic workflows and high patient satisfaction.
Regional Manager
South Florida Pain & Rehabilitation
Apr 2009 - Jul 2018 (9 years 3 months)
Supervised clinic operations across multiple locations, managed office managers and therapy staff, and oversaw budgets, insurance verification, and medical billing compliance to maintain operational efficiency.
Education
Degrees, certifications, and relevant coursework
Arizona College of Nursing – Fort Lauderdale
Bachelor of Science in Nursing, Nursing
2022 - 2023
Completed a Bachelor of Science in Nursing program focusing on clinical nursing practice and patient care from January 2022 to August 2023.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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