Liliana Baptista

Deliver comprehensive case management services including assessment, care planning, coordination, and evaluation to improve patient outcomes and support in-home care; participate in quality initiatives and on-call coverage.

Assisted patients with daily living activities, monitored vital signs and specimens, and maintained accurate EMR documentation to support nursing staff and promote patient safety.

Managed daily operations including scheduling, billing, and front-office coordination; trained staff on Dentrix and maintained financial tracking to ensure efficient clinic workflows and high patient satisfaction.

Supervised clinic operations across multiple locations, managed office managers and therapy staff, and oversaw budgets, insurance verification, and medical billing compliance to maintain operational efficiency.

Completed a Bachelor of Science in Nursing program focusing on clinical nursing practice and patient care from January 2022 to August 2023.