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Liliana Baptista

@lilianabaptista

Registered Nurse and case manager delivering coordinated patient-centered care and improved outcomes.

United States
Message

What I'm looking for

I seek a patient-focused role in case management or clinical nursing with opportunities to lead care coordination, improve outcomes, and work in a collaborative, quality-driven environment.

I am a Registered Nurse and experienced case manager with a BSN, licensed in Florida and New York, who delivers comprehensive care planning, coordination, and patient education to improve outcomes and support in-home needs.

My background spans acute med/surg nursing, case management, and healthcare operations leadership including regional clinic oversight and office management; I bring strong EMR proficiency, bilingual communication in English, Portuguese, and Spanish, and a focus on quality, compliance, and patient advocacy.

Experience

Work history, roles, and key accomplishments

EH
Current

Nurse Case Manager

Elevance Health

Jan 2024 - Present (1 year 8 months)

Deliver comprehensive case management services including assessment, care planning, coordination, and evaluation to improve patient outcomes and support in-home care; participate in quality initiatives and on-call coverage.

SD

Office Manager

Sage Dental

Nov 2018 - Jan 2022 (3 years 2 months)

Managed daily operations including scheduling, billing, and front-office coordination; trained staff on Dentrix and maintained financial tracking to ensure efficient clinic workflows and high patient satisfaction.

Education

Degrees, certifications, and relevant coursework

AL

Arizona College of Nursing – Fort Lauderdale

Bachelor of Science in Nursing, Nursing

2022 - 2023

Completed a Bachelor of Science in Nursing program focusing on clinical nursing practice and patient care from January 2022 to August 2023.

Tech stack

Software and tools used professionally

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Liliana Baptista - Nurse Case Manager - Elevance Health | Himalayas