Open to opportunities

Liliana Baptista

@lilianabaptista

Message

Registered Nurse and case manager delivering coordinated patient-centered care and improved outcomes.

United States

Message

What I'm looking for

I seek a patient-focused role in case management or clinical nursing with opportunities to lead care coordination, improve outcomes, and work in a collaborative, quality-driven environment.

I am a Registered Nurse and experienced case manager with a BSN, licensed in Florida and New York, who delivers comprehensive care planning, coordination, and patient education to improve outcomes and support in-home needs.

My background spans acute med/surg nursing, case management, and healthcare operations leadership including regional clinic oversight and office management; I bring strong EMR proficiency, bilingual communication in English, Portuguese, and Spanish, and a focus on quality, compliance, and patient advocacy.

Experience

Work history, roles, and key accomplishments

Current

Nurse Case Manager

Current

Elevance Health

Jan 2024 - Present (1 year 8 months)

Deliver comprehensive case management services including assessment, care planning, coordination, and evaluation to improve patient outcomes and support in-home care; participate in quality initiatives and on-call coverage.

Case Management Care Coordination Patient Advocacy Quality Improvement

Nurse Extern

Broward Health

Jun 2023 - Nov 2023 (5 months)

Assisted patients with daily living activities, monitored vital signs and specimens, and maintained accurate EMR documentation to support nursing staff and promote patient safety.

Patient Care Vital Signs Specimen Collection Patient Safety Communication

Office Manager

Sage Dental

Nov 2018 - Jan 2022 (3 years 2 months)

Managed daily operations including scheduling, billing, and front-office coordination; trained staff on Dentrix and maintained financial tracking to ensure efficient clinic workflows and high patient satisfaction.

Scheduling Billing Staff Training

Regional Manager

South Florida Pain & Rehabilitation

Apr 2009 - Jul 2018 (9 years 3 months)

Supervised clinic operations across multiple locations, managed office managers and therapy staff, and oversaw budgets, insurance verification, and medical billing compliance to maintain operational efficiency.