Lila Persia Trevena

Provided high-quality service in a busy restaurant by resolving guest queries and complaints and maintaining dining areas. Supported opening and closing duties, upheld hygiene and food-handling standards, and communicated effectively with a 5–20 person team to deliver a smooth, positively reviewed guest experience.

Collaborated with the society team to promote Women for Women International events and raise funds for women in conflict areas. Planned and created posts, stories, and reels; managed ticket sales and fundraising pages, helping the society win Best Charitable & Volunteering Award and raise the largest single amount with a £500 fundraising page.

Set up and served events for 2–300+ guests, coordinating with a 20+ person team while accommodating guest requests and dietary restrictions/allergies. Followed event instructions and table plans, acted as a team leader for synchronized service, and helped keep venues clean, organized, and running smoothly.

Oversaw social media and marketing to promote society events, driving strong attendance. Designed posts and stories, coordinated locations/supplies/sponsors, managed ticket sales, reached 2K Instagram followers, and produced multiple sold-out events through marketing campaigns.

Greeted customers, demonstrated product knowledge, and advised on allergens and dietary restrictions while following recipes and hygiene procedures for bakery and dessert goods. Delivered a welcoming, organized café experience and resolved customer complaints with empathy and effective solutions.

Managed social media accounts and content calendars for client BuildingBetter Agents to increase engagement and community interaction. Created text, image, and video content with scheduled posts and timing optimization, and launched a new BBA Pinterest account to drive engagement toward agency courses.

Master of Arts in Art History and Social Anthropology at the University of St Andrews (Sep 2022–May 2026).