Lawrencia Clottey

Handled high volumes of inbound and outbound customer calls, assisting with settlement and balance-related inquiries and resolving billing/tech/account issues on first contact when possible. Dispositioned calls in PIMS and LiveVox, documented outcomes in the CRM, and met KPI targets while following compliance and protecting customer data.

Performed extended playtesting to identify and report bugs, glitches, and gameplay issues, including multiplayer stability and level/mission functionality. Verified fixes with developers by reproducing issues, checking that updates do not introduce new bugs, and providing constructive feedback on game mechanics and play experience.

Provided end-to-end support for photography and videography shoots, advising clients on photo selections, assisting with creative ideas, and managing equipment between locations. Edited digital photos and videos, handled basic office tasks (data entry, messages, mail, filing), and supported scheduling and travel arrangements.

Managed the MLBB female esports community as community manager and team captain by communicating with athletes, coaches, and officials and organizing online/offline events and tournaments. Created player guides, supported team training and sports-psychology practices for competition focus, and used analytics/moderation tools to drive engagement and high participant satisfaction.

Supported internal and external customers in a fast-paced office environment by handling phone calls, scheduling appointments, welcoming visitors, and maintaining calendars. Prepared and filed documents, managed office records and supplies, supported board meeting setup, and handled email/correspondence and database/spreadsheet updates.

Assisted teachers with classroom management and supported student learning objectives through personalized and small-group help. Provided daily childcare (meals, diaper changes, bathing, safety supervision), designed engaging activities, and updated parents on children’s progress while maintaining a safe, nurturing environment.

Completed basic training in photography, videography, and live streaming, including editing pictures and videos and setting up live streams.

Completed training as an Esports Instructor and trainer, with experience in team management and event coordination.