Lauren Yates

Conducted membership tours, upselling facilities, and processed contracts and payments for new members. Managed bookings using Hussle software and School Hire, oversaw events, and liaised with parents and teachers.

Provided results-focused personal training and transformational services, overseeing numerous clients and conducting weekly check-ins. Designed nutritional and structured training programs, updated every four weeks, and monitored client goals weekly to ensure they were on target for their 16-week transformation.

Organized studio rental for outside clients on a self-employed basis, designing personal training sessions suitable for client goals and activity levels. Developed rehabilitation programs for clients with specific injuries and managed a complex diary across multiple jobs.

Managed a team of approximately six coaches, overseeing KPIs and targets, and reported to the head of fitness. Covered duty manager shifts, which involved conducting membership tours, completing contracts, and handling payments.

Supported the business from presale to opening, maximizing sales and ensuring smooth facility operations. Recruited and trained a front-of-house team of six, managed instructor auditions, and assisted with marketing efforts.

Assisted in the day-to-day running of the gym, providing high standards of customer service to club members. Organized, oversaw, and cleaned the gym, conducted regular maintenance and safety checks, and worked to improve membership retention.

Managed and maintained a colleague's desk during maternity leave, building a personal client base. Recruited exclusively within the maintenance market, providing permanent staffing solutions from skilled trades to senior-level positions.

Responsible for cashing up, handling large amounts of currency from memberships, day passes, and events. Dealt with member queries and needs, responded to emergencies, and sold spa, gym, and swimming products.

Grade: 2:1

Completed a Bachelor of Science with Honours in Criminal and Forensic Psychology, achieving a 2:1 classification degree. The program provided a comprehensive understanding of psychological principles applied to criminal behavior and forensic contexts.

Obtained Level 3 certification as a Personal Trainer through Diverse Trainers. This qualification equipped me with advanced knowledge and skills in exercise programming, client assessment, and motivational techniques.

Completed Level 2 certification as a Fitness Instructor through Train Fitness in July 2016. This foundational qualification provided essential knowledge in gym instruction, health and safety, and basic exercise techniques.

Completed a Leadership and Team Management course on June 7, 2016. This training was undertaken to prepare for senior coach and duty manager roles, focusing on effective leadership and team coordination.

Completed and updated First Aid at Work certification in 2019 at Mill Hill School. This certification ensures proficiency in providing immediate medical assistance in workplace emergencies.

Grade: A

Achieved A grades in Psychology, Religious Studies, and Sociology at A-level, along with an A grade in AS-level Photography. These qualifications demonstrate strong academic performance across various subjects.

Grade: Various

Obtained a range of GCSE qualifications including French (Grade 3), OCR Level 2 ICT (Merit B), Physical Education (A), ICT skills for business (Merit B), Creating computer graphics (Merit B), Religious studies (B), Sociology (B), Science (A), Biology (A), Chemistry (B), Physics (B), Additional Science (B), English literature (A), English (A), Mathematics (B), Spanish (C), and Art & Design (A). The