Looking for a job

Lana Rider

@lanarider

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Self-employed delivery and ecommerce professional focused on fast, accurate service and customer satisfaction.

United States

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What I'm looking for

I’m looking for a growing team where I can deliver excellent customer service, manage orders accurately, and support ecommerce or delivery operations. I bring a strong work ethic, fast learning, and a dependable, safety-first mindset.

I’ve built my career around customer-facing service—handling orders end-to-end, staying responsive through apps, and delivering with care and consistency. As a Personal Shopper and Courter, I manage the full order cycle “from shopping to delivery,” while following company standards and customer service expectations.

I also bring business and growth skills from Ecommerce Sales and my experience managing online operations and digital sales platforms, including marketing strategies and virtual customer communication. Alongside this, I’ve strengthened reliability and safety-minded work through childcare, where I provided nurturing care, supported learning, and administered first aid/CPR in emergencies.

Experience

Work history, roles, and key accomplishments

Current

Co Director

Current

Hall Trees

Apr 2024 - Present (2 years 2 months)

Scaled a full-service tree care and landscaping company

Directed high-risk tree removal utilizing advanced rope systems to precisely control fall trajectories, maintaining a zero property damage incident record

Oversaw comprehensive brush clearing and landscaping operations across residential properties, optimizing scheduling equipment allocation to maximize productivity

Current

Personal Shopper

Current

Self Contract

Apr 2020 - Present (6 years 2 months)

Responsible for end-to-end order fulfillment, from shopping to delivery, using an app to manage availability and locate customers. Ensured orders were delivered in line with customer needs and delivery requirements.

order fulfillment Customer Service Customer Location Coordination Order Accuracy

Current

Courier Delivery

Current

Self Contract

Feb 2020 - Present (6 years 4 months)

Picked up restaurant and store orders and delivered them to customers while following company standards. Used the app to manage deliveries and complied with DoorDash customer service and food hygiene policies.

DoorDash Policy Compliance Customer Service Time Management Customer Location Coordination

Current

Ecommerce Sales

Current

Self-Employed

Jan 2018 - Present (8 years 5 months)

Managed online buying and selling operations, including digital sales platforms and marketing strategies. Communicated with customers virtually and supported order fulfillment using digital tools to drive revenue growth.

Sales Platform Marketing Strategy order fulfillment Inventory Management

Childcare Provider

Self-Employed

Mar 2013 - Dec 2017 (4 years 9 months)

Provided in-home childcare by ensuring children’s safety, maintaining a clean environment, and following safeguarding procedures. Delivered age-appropriate learning activities and administered first aid and CPR in emergencies.

Child Safety & Supervision Safeguarding Procedures First aid Age Appropriate Activities

Education

Degrees, certifications, and relevant coursework

Alvaretias College of Cosmetology

Diploma in Sanitation, Nail Technology

Completed nail tech training, including instruction in human anatomy and sanitation (Godfrey, IL) in 2002.

Marquette Catholic High School

High School Diploma, General Education

Completed college-prep coursework at Marquette Catholic High School (Alton, IL).

Alton Senior High School

High School Diploma, Information Processing

Earned a high school diploma in information processing at Alton Senior High School (Godfrey, IL).

Lewis & Clark Community College

Associate's degree in Science, Science

2014 - 2019

Activities and societies: Honors Society; High Academic Achievement; 3.9 GPA (Dec 2021).

Earned an associate's degree in science at Lewis & Clark Community College (Godfrey, IL) from 2014 to 2019. Honors Society noted with high academic achievement and a 3.9 GPA (Dec 2021).