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laiba dev

@laibadev

Software Engineer at DIS Contours Software who built a multi-agent AI assistant for incident investigations.

Pakistan
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At DIS Contours Software, I built a multi-agent AI Investigation Assistant that brings together context from multiple systems and generates root-cause recommendations. I use Python, FastAPI, and AI APIs to automate incident investigations.

Previously, at Eon Health, I resolved complex application issues and used the ELK Stack to investigate production incidents. At i2c Inc., I supported API configurations and integrations, helping achieve a 95% customer satisfaction rate.

My projects include a citation-aware RAG chatbot, an AI electricity-theft detection system, and a blockchain-based evidence verification system. I also won the Global AI and Blockchain Hackathon (AKTI) and am an Arfa Karim Fellow.

Experience

Work history, roles, and key accomplishments

EH

Senior Technical Support Engineer

Eon Health

Sep 2024 - Apr 2025 (7 months)

Resolved complex second-level issues in healthcare applications, conducting root cause analysis and documenting findings. Monitored application performance using ELK Stack and configured application settings using JSON and Node.js.

Education

Degrees, certifications, and relevant coursework

UL

University of Engineering and Technology (UET) Lahore

Bachelor of Science, Computer Science

Bachelor of Science in Computer Science from the University of Engineering and Technology (UET) Lahore, completed in 2022.

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