Kwanele Alicia Mayisa
@kwanelealiciamayisa
Aspiring Software Engineer focused on reliable, scalable technical solutions.
South AfricaWhat I'm looking for
I’m an aspiring Software Engineer with hands-on experience in IT support and a strong drive to deliver reliable, efficient solutions. I’m recognized for problem-solving, adaptability, and providing trustworthy technical support while I continuously build my software expertise.
In my IT support roles, I’ve assisted with software installation and configuration, diagnosed and resolved hardware and software issues, and supported troubleshooting tasks that improved operational efficiency. I also handled MS365 Expert and Security Associate learning and applied structured workflow practices to keep systems running smoothly.
Through my learning journey in IT (Degree in Information Technology, NQF 7), I’m developing practical foundations that translate into backend and software work. I’ve gained exposure to transferable skills for .NET (C#), TypeScript, and Azure backend environments, along with a mindset rooted in object-oriented thinking and continuous improvement.
I’m also comfortable working in high-pressure, customer-facing environments where accuracy and communication matter. Whether processing large volumes of transactions or supporting customers quickly, I build dependable systems, maintain accurate records, and collaborate effectively with teams.
Experience
Work history, roles, and key accomplishments
General Assistant
Talksure
Feb 2026 - Present (4 months)
Assisted with administrative and operational duties, supporting team members and customers as needed. Maintained accurate records and completed assigned tasks efficiently while adapting quickly to new processes.
Betting Assistant
Hollywood Bets–Greyville Racecourse
Feb 2025 - Jul 2025 (5 months)
Accurately processed hundreds of bets daily with zero calculation errors in a high-pressure environment. Maintained detailed betting records to support reconciliation and improved customer service by reducing wait times.
IT Support Assistant
JBV Computers
Jun 2023 - Nov 2023 (5 months)
Installed and configured software, and diagnosed/resolved hardware and software issues to improve operational efficiency. Supported troubleshooting and small-scale development tasks applying problem-solving and object-oriented thinking.
Barista
Bike and Bean
Jun 2023 - Nov 2023 (5 months)
Prepared and served coffee and beverages to maintain quality presentation and taste, supporting customer satisfaction. Managed transactions, maintained a clean and organized workspace, and anticipated customer needs to improve store operations.
Education
Degrees, certifications, and relevant coursework
NewBridge Graduate Institute
IT Systems and Support, Information Technology (IT Systems & Support)
2023 - 2025
Grade: Average score: 75%
Studied IT Systems and Support at NewBridge Graduate Institute, with an average score of 75%. Covered troubleshooting and supported development and troubleshooting tasks.
Ridge Park College
National Senior Certificate (NQF 4), General Education
2018 - 2022
Completed the National Senior Certificate (NQF 4) at Ridge Park College, Durban, from 2018 to 2022.
NewBridge Graduate Institute
Degree in Information Technology (NQF 7), Information Technology
Completed a Degree in Information Technology (NQF 7) at NewBridge Graduate Institute.
Availability
Location
South AfricaAuthorized to work in
Job categories
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