At Scryptic Media, I lead end-to-end operations for a distributed Customer Support & Operations team, sustaining SLA compliance above 95% while managing 600+ resolved tickets per operational cycle. I build bandwidth tracking models, improve task allocation, and remove workflow bottlenecks across remote teams.
Across Scryptic Media, Astra Business Services, iEnergizer, and Concentrix, I've led production workflows, handled escalations, analyzed ticket patterns, trained new hires, and coached teams toward stronger quality, turnaround time, and customer outcomes.
