At ModSquad, I provided tier-1 and tier-2 remote technical support through Slack, Zendesk, and email, maintaining a 96% first-contact resolution rate. I also wrote troubleshooting guides and knowledge base articles that reduced repeat inquiries by 18%.
At Outlier, I evaluated and audited datasets for AI and machine learning model training, meeting 98%+ data accuracy standards. I flagged anomalies and systemic errors and shared feedback with data teams.
As a Fitness Trainer at I FITNESS GYM, I designed personalized workout programs and led one-on-one and group training sessions. I assessed client progress and adjusted programs to support their goals and safe exercise technique.
