Khả Di Đỗ

Led end-to-end livestream operations across TikTok Shop and Shopee, managing 20–30 livestream sessions per month.
Managed and developed a team of 10 livestream hosts, establishing workflows, performance standards, and operational guidelines to improve execution quality.
Manage CMS setup, affiliate budgets, product seeding, and sample distribution to support livestream and affiliate campaigns.
Incr

Worked as Content writing at Upwork.

-To assist KOLs (Key Opinion Leaders) during livestream sessions to ensure quality and effectiveness.
- Prepare products, props, and necessary materials for the livestream.
- Manage interactions with viewers through social media platforms (answering questions, comments, recording requests).
- Assist KOLs in introducing products, answering viewer questions, and managing giveaways and mini-games.
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In 2023, resolved more than 1,000 customer complaints, raising customer satisfaction to always be above 95%
The Flash Sale shop campaign strategy during the 11/11/2023 shopping event increased sales by 30% compared to the previous month
In December 2023, successfully processed more than 1,000 orders with a completion rate of 98%, only 2% of orders were returned.
Shopee store managers updated more

- Assist in coordinating and tracking shipments.
- Support the logistics team with documentation and customs clearance.
- Maintain accurate records and reports related to logistics activities.
- Participate in training sessions to learn industry best practices.