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@khalididouarab
Skilled ServiceNow Developer with a focus on IT service management.
As a dedicated ServiceNow Developer at Capgemini, I specialize in developing and customizing ServiceNow modules to enhance IT service management. My journey in technology began with a degree in Computer Science Engineering from Mohammed VI International Academy of Civil Aviation, where I honed my skills in software development and problem-solving.
In my current role, I have successfully implemented various ServiceNow scripts, managed data security, and developed workflows that streamline processes for clients. My previous internship experiences have equipped me with the ability to collaborate effectively with cross-functional teams and deliver solutions that meet client requirements. I am passionate about leveraging technology to improve efficiency and user experience.
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Work history, roles, and key accomplishments
Capgemini
Sep 2023 - Present (2 years 2 months)
Developed and customized ServiceNow modules including Incident, Problem, and Change Management. Implemented various ServiceNow scripts such as Business Rules, Client Scripts, and UI Actions.
Capgemini
Mar 2023 - Present (2 years 8 months)
Developed and customized ServiceNow applications to meet client requirements, enhancing IT service management. Implemented automated workflows and scripts using JavaScript and ServiceNow’s Glide API to improve process efficiency.
XHUB
Aug 2022 - Present (3 years 3 months)
Developed dynamic UI/UX using React and TypeScript, improving user interaction and experience. Integrated a Spring Boot backend with the frontend to manage data flow and handle API requests.
Degrees, certifications, and relevant coursework
Computer Science Engineering, Computer Science Engineering
2020 - 2023
Studied computer science engineering at Mohammed VI International Academy of Civil Aviation (AIAC) in Nouasser, Casablanca. Focused on core computer science principles and engineering applications.
Mathematics and Physics, Mathematics and Physics
2018 - 2020
Completed Higher School Preparatory Classes (CPGE) at R
eda Slaoui in Agadir, specializing in Mathematics and Physics (MP). This program provided a strong foundation in scientific and mathematical principles.
Software and tools used professionally
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