Kavya Periyaperumal

I’m a Senior Data Operations Analyst with 3+ years supporting partner operations through data analysis, reporting, and operational insights. I’m hands-on with dashboarding and data quality checks, and I use root cause analysis to improve process efficiency and decision-making.

I’ve managed end-to-end partner operations for global partners using Microsoft Dynamics and Power BI, owning SLA adherence through CRM ticketing and escalation workflows. I delivered weekly and monthly MIS reports for leadership, improved SLA compliance by 82% year-over-year, maintained 97%+ data quality with fast validation and reconciliation, and reduced errors by 25% by implementing stronger quality checks. I also led and mentored a team of 7 analysts and supported major efficiency gains, including web-scraping automation that reduced manual effort by 50%, plus measurable FR data-quality improvement from 65% to 95% in two weeks.