Katrina Padilla

Organized and classified financial transactions to ensure accurate accounting records. Performed monthly bank reconciliations to align financial statements with bank statements, and managed accounts receivable by tracking outstanding invoices.

Entered quotes and created invoices for custom-made steel sales, assisting walk-in clients with payments and pick-ups. Prepared company payroll and remittances, while managing and collecting outstanding receivables and payables. Filed quarterly HST and WSIB remittances and conducted monthly bank reconciliations.

Billed and charged client accounting fees, preparing payroll, remittances, and records of employment for multiple clients. Posted journal entries, filed GST/HST and WSIB, and conducted routine follow-ups for financial documents. Reviewed outsourced bookkeeping, produced monthly financial reports, and prepared T4 slips.

Responded to client inquiries regarding vehicle lease/loan via calls, email, and chat, and contacted clients for lease transfers and outstanding amounts. Gathered client details for departmental forwarding and conducted outbound calls to welcome new clients, verifying information for credit bureau submission.

Conducted product research and managed third-party manufacturing for items sold on Amazon. Created online listings with product images and features, and monitored inventory and shipments of new products. Generated sales performance and advertising reports to assess trends and develop growth strategies.

Provided pick-up and delivery of grocery items to customers in the Greater Toronto Area, ensuring customer expectations were met during shopping. Self-managed and independently accomplished daily delivery routes to ensure efficiency.

Entered all new hires into the HRIS system and scheduled them for onboarding sessions, reviewing contracts and HR paperwork. Presented orientation material to groups of 20+ new hires, and documented employee counselling and performance appraisals.

Assisted large account holders with day-to-day inquiries such as credit limit changes, balance transfers, and general account inquiries. Mediated customer disputes, de-escalated irate customers, and educated cardholders on service issues and additional product benefits.

Managed orders independently and collaboratively in a team environment, actively listening to customer needs and issues. Analyzed team strengths and leveraged individual assets to efficiently achieve business goals.

Obtained certification in QuickBooks Online, demonstrating proficiency in using the software for accounting tasks. This certification validates expertise in managing financial records and performing various bookkeeping functions within the QuickBooks Online platform.

Completed a Certificate in Accounting, gaining foundational knowledge and practical skills in accounting principles. This program prepared me for various accounting roles by covering essential topics in financial record-keeping and reporting.

Graduated with a Bachelor of Human Resources Management, focusing on human resources principles and practices. This degree provided a comprehensive understanding of HR functions, including recruitment, training, and employee relations.