At Weight Watchers Clinic / Sequence, I increased denial overturn rates to approximately 40% through payer-aligned appeal strategy and redesigned appeals triage to reduce unnecessary escalations and delays. I also partnered with clinicians and engineering teams on complex cases and workflow improvements.
At Priority Health, I managed daily prior authorization and coverage cases, supporting patients and providers through denials and access barriers. Earlier, at Ventegra, I achieved 99% CSAT through patient advocacy and insurance navigation, and trained and onboarded new hires.
