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Karthik Haralayya

@karthikharalayya

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Product Engineer at Contentstack building production AI agents, including a support copilot rolled out team-wide.

India

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At Contentstack, I designed and shipped seven production AI agents for internal support workflows. I led the flagship support copilot from concept through UAT to team-wide rollout, using Next.js and Google Gemini for case triage and knowledge retrieval.

I founded and shipped Jashan, a celebration-website SaaS with Razorpay payments and a Google Gemini planning assistant. I also localized it into four languages and launched a live client wedding site with real guests on the platform.

Experience

Work history, roles, and key accomplishments

Current

Product Engineer, Customer Success Engineering

Current

Contentstack

Sep 2025 - Present (1 year 2 months)

Designed, built, and rolled out 7 production AI agents for internal support workflows, including a flagship AI support copilot. Automated multi-source case investigation and resolved enterprise support cases across all 11 Contentstack product surfaces.

AI Agents Next.js Gemini Salesforce Slack Jira Confluence CMS CDA CMA GraphQL Launch Visual Builder Automate Okta SSO APIs UAT Root Cause Analysis

Current

Founder & Full-Stack Engineer

Current

Jashan

Jan 2025 - Present (1 year 10 months)

Founded and shipped a celebration-website SaaS on Next.js 14, MongoDB, and Tailwind CSS, owning product strategy, architecture, security, and deployment. Integrated Razorpay payments with server-side verification and built a Google Gemini planning assistant.