Juan Ramirez

Administer SAP Business Technology Platform services across multi-tenant FedRAMP environments, maintaining strict configuration baselines and 99.97% core service availability. Standardize enterprise observability pipelines and conduct root cause analysis for distributed microservice failures.

Directed operational incident response workflows for production Kubernetes clusters, resolving integration bottlenecks to uphold strict service-level agreements. Integrated ServiceNow change management tracking into automated deployment pipelines, decreasing unapproved production configuration drifts by 26.8%.

Managed enterprise Cloud Foundry runtimes hosting microservices, orchestrating zero-trust network boundaries and secure API routing for mission workflows. Accelerated platform troubleshooting across hybrid identity systems by standardizing OAuth 2.0 and SAML token validation.

Established automated configuration baselines across distributed cloud environments, ensuring consistent operational posture and rapid audit validation. Deployed synthetic transaction monitoring across internal gateway endpoints, decreasing intermittent network latency incidents by 19.3%.

Authored structured disaster recovery operational runbooks and maintained automated patch management procedures across core virtual machine infrastructure. Maintained routine system maintenance schedules and integration regression test suites, eliminating 14.6% of repeated deployment rollback events.

Pursued a Bachelor's Degree in Computer Science, completing coursework from 2016 to 2020.