Open to opportunities

Jovan Hanna

@jovanhanna

LTLOperations Representative at Encore Packaging/Roda Specialties, coordinating shipments and resolving issues for customers, warehouses, and carriers.

United States

Message

What I'm looking for

I’m looking for a position where I can use my training, skills, and education, with room for growth and stability.

At Encore Packaging/Roda Specialties, I review customer orders, enter data, create shipments, assign carriers, and dispatch them. I also monitor shipments and resolve issues for customers, warehouses, and carriers.

My training includes HVAC and electrical work, including wiring, troubleshooting, and refrigerant recovery. I hold an EPA Section 608 “Universal” Certification and a Residential & Commercial HVAC Technician/Electrical Certificate.

Experience

Work history, roles, and key accomplishments

Current

LTL Operations Representative

Current

Encore Packaging/Roda Specialties

Mar 2020 - Present (6 years 8 months)

Reviewed customer orders, entered data into a centralized database, created shipments, assigned carriers, and dispatched shipments. Resolved problems for customers, warehouses, and carriers, and monitored shipments to ensure on-time delivery.

Data Entry Logistics Carrier Management Customer Service Problem Solving Metrics

Front Desk Manager/Night Audit

Holiday Inn Express & Suites

Feb 2016 - Mar 2020 (4 years 1 month)

Managed front desk operations, balanced revenue and expense transactions, processed guest payments, and handled reservations. Ensured guest satisfaction during check-in and check-out.

Front Desk Operations Night Audit Customer Service Payment Processing Reservation Systems

3rd Shift #2 Supervisor

Woodmans Food Market

Sep 2017 - Feb 2018 (5 months)

Supervised third shift operations, set performance goals, organized workflow, and delegated tasks. Monitored employee productivity, provided feedback, and performed nightly audits.

Supervision Workflow Management Corporate Trainer Night Auditing Cash Handling

Mover

First Class Moving And Storage

Jun 2015 - Sep 2017 (2 years 3 months)

Loaded, unpacked, and packed items, disassembled and assembled furniture for residential and commercial accounts. Provided safe, on-time transportation and excellent customer service.

Move Packing Furniture Assembly Customer Service Safe Driving

Business Coordinator

SMS Corporation

Aug 2012 - Sep 2015 (3 years 1 month)

Made outbound calls to educate potential customers, investigated customer needs, and recommended products. Trained new employees and created daily sales routes.

Outbound Calling Customer Needs Assessment Training Sales Routing Microsoft Office

Subcontractor Helper

Unknown

Jan 2023 - Present (3 years 10 months)

Performed receptacle and thermostat replacement as a subcontractor helper.

Education

Degrees, certifications, and relevant coursework

Mainstream Engineering

EPA Section 608 'Universal' Certification, HVAC

2023 - 2023

Earned EPA Section 608 'Universal' Certification in 2023.

Chicago Professional Center

Residential & Commercial HVAC Technician/Electrical Certificate, HVAC

2022 - 2023

Completed HVAC training and earned a Residential & Commercial HVAC Technician/Electrical Certificate, including the National Electrical Code Program Certificate.