Open to opportunities

Josiah Ryan Ofosuhene

@josiahryanofosuhene

Tech-savvy digital operations specialist skilled in data annotation, customer support, and clear technical communication.

United Kingdom

Message

What I'm looking for

I am looking for a role that values organization and client engagement, offering opportunities for growth and professional development.

I’m Josiah Ryan Ofosuhene, a detail-oriented Digital Support and Data Operations specialist with strong experience in data annotation, content review, documentation, and technical problem-solving. I blend 4+ years of experience in IT support, EdTech operations, and digital assistance with growing skills in software engineering and backend development.

I’m skilled at reviewing text, images, and structured datasets, following complex guidelines, and producing accurate, high-quality work with consistency. I also enjoy creating clear technical write-ups and user-friendly documentation that simplify complex tools for everyday users.

I’m reliable, fast-learning, and committed to delivering work that is accurate, organized, and aligned with expectations. Whether I’m supporting users, managing digital processes, or working on AI-related tasks, I bring professionalism, clarity, and strong attention to detail to every project.

Experience

Work history, roles, and key accomplishments

Data Annotator

Danova Analytics

Nov 2024 - Nov 2025 (1 year)

Annotated 5,000+ text, image, and dialogue datasets to support AI/ML training. Reviewed story-driven content for clarity and narrative consistency. Collaborated with project leads to refine guidelines, boosting overall data accuracy. Consistently delivered 98% QC accuracy across annotation tasks

Communication IT Systems Data Analysis Annotation Workflows Annotations Editing Data Entry Quality Assurance Management

Digital Solutions Associate

Kidok Business Consult

Jun 2023 - Nov 2024 (1 year 5 months)

Provided daily digital support to 70+ clients weekly, delivering clear, helpful communication across social platforms. Managed high-volume CRM updates, coordinated referrals that cut wait times by 30%, and maintained a 95% same-day response rate. Applied copywriting skills to create clear, persuasive messages that improved engagement and client satisfaction.

Zoom Email Administrative Support Client Communication Drafting Social Media Management CRM Tools Call Center Copywriting Digital Solutions

Digital Program Administrator

The Educational Equality Institute

Jan 2023 - Jun 2023 (5 months)

Reached 700+ international learners through targeted CRM outreach and digital campaigns. Led 10 virtual sessions while resolving real-time technical issues. Coordinated schedules for 5 instructors across 4 programs, and analyzed user feedback to improve engagement and overall learning experience.**

Collaboration Remote Work CRM Support Operations Coordinating Training Schedules Coordination Data Entry

Digital Education Assistant

White Dove School Complex

Jan 2020 - Dec 2022 (2 years 11 months)

Taught weekly lessons for 40+ students and supported LMS onboarding for 300+ learners and staff. Created digital training materials that reduced repeat support requests by 20%. Integrated tech tools into classroom activities, improving engagement and learning outcomes