At Eurofins Scientific, I’m accountable for a global IT organization across Costa Rica, India, and Malaysia, with an annual operating budget of USD $4–5M. In 2025, I met a 25% headcount reduction mandate with zero layoffs by redeploying every affected employee into other areas of the business.
I took over a Costa Rica IT function slated for closure and negotiated a 90-day window to close technical capability gaps. The team delivered metrics accepted by executive leadership, and the site is now recognized internally as the vendor of choice.
At Intel Corporation, I moved additional application support from US L2 queues to the Costa Rica L1 team, expanding the portfolio from 6 to 23 platforms. I also reduced Mean Time to Resolution by 90% and raised First Call Resolution from 30% to 80%.
Across my roles, I’ve focused on turning service data into operational improvements and building technical capability. At Eurofins Scientific, I renegotiated and terminated third-party contracts that contributed an estimated USD $90K in monthly savings, and created a global Quality Assurance function.
