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Jolanda Hechter

@jolandahechter

Finance and administrative professional at Avid Insurance Group processing payments, refunds, and accounts payable.

At Avid Insurance Group, I process client and Merit payments, refunds, and accounts payable bills as an Assistant to Accounting Team and Director of Operations.

I follow up on outstanding balances and missed monthly payments, and prepare disbursement reports and payment notices. I also support broker assistants and the accounting team with outstanding work items.

At Don’s Plumbing & Heating, I provided daily office support, assisted customers, and maintained company files and records. At Southeast College, I processed student registrations and payments and proctored examinations.

I owned and operated Wise Owl Tutor Centre in South Africa, managing daily operations, budgeting, invoicing, and customer payments. I also maintained confidential records and provided tutoring and academic support, including PAT and STEM subjects.

Experience

Work history, roles, and key accomplishments

Current

Assistant to Accounting Team and Director of Operations

Current

Avid Insurance Group

Apr 2026 - Present (6 months)

Process client payments, Merit payments, and refunds; enter accounts payable bills. Follow up on outstanding balances and missed monthly payments; handle monthly payment plan requests.

Accounts Payable Accounts Receivable Payment Processing Refunds Collections Compensation And Rewards FIF Disbursement Reports Met Credit Powerbroker Excel Microsoft Word Outlook

Administrative Assistant

Don's Plumbing & Heating

Apr 2025 - Feb 2026 (10 months)

Provided daily office support, answered and directed calls, and assisted customers. Maintained digital files and company records; prepared and proofread correspondence and documents.

Office Administration Customer Service Records Management Digital Filing Correspondence Proofreading Excel Microsoft Word Outlook

One-Stop Associate Part-Time

Southeast College

Oct 2024 - Mar 2025 (5 months)

Processed registrations using SIS and WordPress; provided reception and student support. Handled Moneris and online payments, daily settlements, and banking.

Student Registration SIs WordPress Moneris Payment Processing Daily Settlement Banking Reception Exam invigilation Excel Microsoft Word Outlook

Invigilator

Saskatchewan Distance Learning Centre

Aug 2024 - Oct 2024 (2 months)

Invigilated students completing online education and assisted teachers with classroom duties. Read and explained difficult concepts, including mathematics up to Grade 12 level.

Exam invigilation Student Support Mathematics Communication Skills Classroom Assistance

Owner and Operator

Wise Owl Tutor Centre

Feb 2011 - Apr 2024 (13 years 2 months)

Managed daily business operations, budgeting, income and expense tracking, invoicing, and customer payments. Maintained confidential client records, spreadsheets, reports, and business documentation.