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Joel GAUSSE

@joelgausse

Operations Manager who coordinated Côte d'Ivoire Terminal's control room and modeled operating procedures for its container terminal.

Côte d'Ivoire

Message

At CÔTE D'IVOIRE TERMINAL (Groupe AGL), I coordinated control-room operations and operational teams. I modeled and documented procedures for the container terminal and monitored terminal operations through its TOS.

At WEBHELP CÔTE D'IVOIRE, I resolved complex customer complaints and supervised the launch of partner catalogs for Deliveroo, ensuring operational quality standards were followed.

At HUAWEI TECHNOLOGIES, I handled operational management and maintenance of IMS and CDMA core-network equipment. I also implemented technical architectures and configured SIP trunk interconnections.

Earlier, at ORANGE and ORANGE CÔTE D'IVOIRE, I tested roaming services and supported the transition of technical projects into production. My training includes process analysis and modeling, organizational management and strategy, computer science, and telecommunications.

Experience

Work history, roles, and key accomplishments

Superviseur Shift / Coordinateur des Opérations Salle de Contrôle

Côte d'Ivoire Terminal (Groupe AGL)

Feb 2021 - Oct 2023 (2 years 8 months)

Directed and coordinated operational teams in the control room of a major logistics hub. Modeled and wrote operational procedures for the container terminal, supervised real-time operations via the TOS, and ensured rigorous reporting to management.

Team Management Process Modeling BPMN Toss Operations Coordination Reporting Training Manuals

Support Client & Qualité

Webhelp Côte d'Ivoire

Mar 2020 - Jan 2021 (10 months)

Resolved complex customer complaints including refunds and delivery disputes. Integrated and supervised partner catalogs for Deliveroo, ensuring compliance with operational quality standards.

Customer Support Complaint Resolution Quality Assurance Catalog Management Deliveroo

Testeur Roaming

Orange

May 2019 - Oct 2019 (5 months)

Configured and executed critical roaming test scenarios for mobile network services. Diagnosed complex faults, audited performance, and validated inter-operator financial protocols.

Mobile Testing Quality Assurance Troubleshooting Performance Audits Network Protocols

Chargé d'Exploitation Core Network

Huawei Technologies

Dec 2015 - Apr 2019 (3 years 4 months)

Managed critical core network infrastructure including IMS and CDMA equipment, performing preventive and curative maintenance. Proactively assessed system impacts, managed production incidents, and implemented new technical architectures.

Core Network IMS CDMA Incident Management Risk Assessment SIPT Trunks Network Integration

Chargé d'Intégration Core Network

Orange Côte d'Ivoire

Apr 2014 - Apr 2015 (1 year)

Supervised and secured the transfer of complex technology projects to operational production teams. Organized and led production committees, wrote project documentation, and trained maintenance teams.

Project Management Change Management Technical Documentation Training Production Planning