jocelyn Muñoz

Managed, prioritized, and tracked production incidents for inventory applications, investigating logs and data with SQL and coordinating resolution with development, QA, and infrastructure teams. Automated batch tasks and data processes using Java and PL/SQL on Oracle, and maintained Java and Angular applications.

Gathered requirements and modeled AS-IS/TO-BE processes to identify gaps and propose operational improvements. Implemented document flows, forms, and validations with IBM FileNet and BAW, and built microservices and REST APIs with Java and PostgreSQL.

Analyzed and maintained a critical imaging system for credit pre-approval, coordinating implementations and production support. Diagnosed and resolved incidents in QA and production environments, and implemented requirements in TXServer and InfoImage Foundations.

Improved functionalities of the HR system and worked on its connection with Transbank using Delphi and SQL Server.

Maintained and implemented functionalities of the commercial web system for Publiguías using Java, Spring, and Oracle PL/SQL.

Developed and maintained web solutions for ambulatory care for Clínica Río Blanco using VB.NET and Oracle.

Participated in the construction of a promotions system for Salcobrand using Java/J2EE and Struts.

Completed training in project management with agile methodologies (Scrum and Kanban).

Pursued a degree in Computer and Informatics Engineering at Universidad Andrés Bello.

Completed a technical degree in programming.