At Cigna Healthcare, I helped expand the Kenya team from a localized unit into a regional hub spanning Operations, Claims, Provider Relations, Marketing, and Fraud Prevention. I also coached Nurse Case Managers and developed onboarding curriculums.
At International SOS, I coordinated care for TRICARE members, including international medical evacuations and transitions across health systems. I also developed telephonic triage workflows that resolved 95% of complex patient cases at first contact.
At Royal Free Hospital NHS Foundation Trust, I contributed to a Quality Improvement team that reduced hospital-acquired infection rates by 30% within seven months. I provided acute care for older people and supported safeguarding and continuity of care.
Earlier, at Kenya Airways, I developed first-aid and AED training for in-flight attendants and delivered emergency nursing care during international flights. My background also includes ICU nursing at The Nairobi Hospital and specialized palliative care coordination through Independent Health Project Management.
