At Zurich Life Insurance Malaysia, I contributed to three major initiatives, including an education plan, a critical illness plan, and regulatory compliance enhancements.
I conducted market and competitor analysis to support product development and business decisions, and developed product collateral and supporting materials to enhance agent engagement.
I also performed user acceptance testing, identified system issues, and supported successful product implementation. My academic work includes a thesis on advancing credit risk modelling by integrating machine learning techniques for enhanced predictive accuracy.
