Jetmir Ismaili
@jetmirismaili
I build web and blockchain applications while resolving complex technical support issues.
North MacedoniaWhat I'm looking for
At DSS - IT & Cyber Security Management, I diagnose and resolve software, hardware, and network issues remotely, while logging, tracking, and documenting support tickets for clear resolution.
At E-Solution, I build full-stack dApps with Vue.js, React, web3.js, and ethers.js, integrating MetaMask and WalletConnect and designing ERC-20 and ERC-721 tokens with security and gas efficiency in mind.
I've also developed Vue.js and Laravel delivery and ticketing systems, including RESTful APIs, order management, authentication, and ticket-data synchronization to improve workflows and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Support Engineer
DSS - IT & Cyber Security Management
Oct 2024 - Present (1 year 11 months)
Diagnose and resolve technical issues related to software, hardware, and networks, ensuring timely issue resolution. Provide remote support to users through various channels, including chat, email, and ticketing systems.
Education
Degrees, certifications, and relevant coursework
UNT - Universiteti Nene Tereza
Bachelor of Science, Computer Science and Engineering
2022 -
Grade: B
Pursuing a degree in Computer Science and Engineering at Universiteti Nene Tereza, with an expected graduation in 2026.
Tech stack
Software and tools used professionally
Availability
Location
North MacedoniaAuthorized to work in
Portfolio
github.com/JetmiRRJob categories
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