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jesse User

@jesseuser7

Medical claims leader at Radiant Group of Hospitals, optimizing revenue cycle and strengthening claims accuracy.

Kenya
Message

At Radiant Group of Hospitals, I lead and supervise the medical claims team and review complex claims for clinical justification, eligibility, and appropriate billing. I also oversee claims submitted to SHA and private medical insurers.

At Medical Administrators Kenya Limited (MAKL), I vetted medical and surgical preauthorizations and claims, assessed medical necessity, and coordinated patient care. I also managed emergency road and air evacuations and engaged providers on procedure, laboratory, and radiology costs.

My clinical experience includes patient consultations, diagnosis, and treatment at Kalimoni Mission Hospital Juja, following supervised training at St Mary’s Mission Hospital Lang’ata and Elementaita. I hold a Diploma in Clinical Medicine and Surgery and a Certificate of Proficiency in Insurance.

Experience

Work history, roles, and key accomplishments

RH
Current

Head of Medical Claims

Radiant Group of Hospitals

Jun 2026 - Present (4 months)

Lead and supervise the claims team across the hospital group, ensuring accurate and timely processing and submission of medical claims. Oversee claims submitted to SHA and private medical insurers, ensuring compliance with benefit packages, tariffs, preauthorization requirements, and documentation standards.

MM

Team Lead Medical Claims

Medical Administrators Kenya Limited (MAKL)

Jul 2020 - Apr 2026 (5 years 9 months)

Vetted and processed medical and surgical preauthorizations and claims, ensuring accuracy and adherence to policy guidelines. Coordinated patient care, managed emergency evacuations, and engaged providers in cost containment negotiations.

Education

Degrees, certifications, and relevant coursework

CI

College of Insurance

Certificate of Proficiency, Insurance

2026 - 2026

Certificate of Proficiency in Insurance from College of Insurance, from January 2026 to April 2026.

Kenya Medical Training College (KMTC), Nairobi Campus logoKC

Kenya Medical Training College (KMTC), Nairobi Campus

Diploma, Clinical Medicine and Surgery

2013 - 2016

Diploma in Clinical Medicine and Surgery from Kenya Medical Training College, Nairobi Campus, from September 2013 to July 2016.

KS

Kenbest Institute of Professional Studies

Certificate, Computer Packages

2012 - 2013

Certificate in Computer Packages from Kenbest Institute of Professional Studies, from December 2012 to March 2013.

NS

Njiiri Boys High School

Kenya Certificate of Secondary Education, Secondary Education

2009 - 2012

Grade: B (64 points)

Kenya Certificate of Secondary Education (KCSE) from Njiiri Boys High School, with grade B (64 points), from 2009 to 2012.

ES

Elite Primary School

Kenya Certificate of Primary Education, Primary Education

2000 - 2008

Grade: A- (382)

Kenya Certificate of Primary Education (KCPE) from Elite Primary School, with grade A- (382), from 2000 to 2008.

Tech stack

Software and tools used professionally

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