Open to opportunities

Jennifer Noufal USA

@jennifernoufalusa

Message

I’m an experienced online seller focused on data-driven growth, accurate operations, and high-quality customer service.

United States

Message

What I'm looking for

I’m looking for a role where I can use my accuracy and customer-focused approach to support operations, improve performance with data, and provide reliable service in a team that values quality and responsiveness.

I’m an experienced online seller with a strong focus on accuracy, customer satisfaction, and steady growth. I manage product listing, pricing, inventory control, and day-to-day e-commerce operations across multiple platforms while keeping records for financial tracking.

I create detailed product descriptions and high-quality photos to maximize buyer interest. I also develop and implement targeted marketing strategies and use data analytics to identify opportunities for growth, improve conversion rates, and adjust performance based on market trends.

Customer care is central to how I work. I provide prompt, professional support to resolve inquiries and complaints, process orders, coordinate shipping, and ensure timely delivery to maintain high satisfaction ratings and positive feedback.

Before e-commerce, I built a dependable track record in transcription, proofreading, customer service, and administrative support. I’m also comfortable with typing, formatting, and editing workflows, bringing the same quality-and-accuracy mindset to every task.

Experience

Work history, roles, and key accomplishments

Online Seller

Self Employed

Apr 2019 - May 2026 (7 years 1 month)

Managed product listings, pricing, and inventory across multiple e-commerce platforms. Wrote engaging product descriptions, handled order processing and shipping coordination, and used targeted marketing and data analytics to improve conversion and customer engagement.

Customer Service Order Processing Shipping Coordination Data Analytics Record keeping

Transcriptionist

Appen

Sep 2017 - Mar 2019 (1 year 6 months)

Transcribed audio dictations using a foot pedal for playback control and ensured accuracy and completeness against established standards. Edited, proofread, and verified transcribed documents for quality.

Audio Transcription Foot Pedal Proofreading Document Formatting Dictation Review

Customer Service Representative

Dialog Direct

Sep 2016 - Aug 2017 (11 months)

Answered customer inquiries and provided accurate information about products and services. Resolved complaints, processed customer payments, coordinated with other departments for complex issues, and maintained customer database records.

Complaint Resolution Customer Service Payment Processing De escalation Professional communication

Childcare Provider

Self Employed

Jan 1998 - Aug 2016 (18 years 7 months)

Created and implemented lesson plans tailored to individual children and maintained a safe, nurturing learning environment. Kept daily records, observed development, communicated with parents, and organized field trips while supporting social and communication skills.

Lesson planning Safe Childcare Environment

Telephone Secretary

Alert Answering Service

Mar 1993 - Dec 1997 (4 years 9 months)

Greeted callers professionally, assisted with inquiries, and took detailed messages for unavailable staff. Maintained customer databases and recorded accurate conversation notes for future reference.

Professional Call Handling note taking

Switchboard Operator

Bureau of Office Services

Jul 1989 - Feb 1993 (3 years 7 months)

Answered and transferred incoming calls to appropriate departments, personnel, or outside lines. Provided customer service support by responding to inquiries and complaints and helping resolve concerns professionally.

Customer Service Support Respondent Inquiries Complaint Handling Professional communication